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I am currently trying to get a payment for a washing machine via an extended warranty with these people. My ex partner and I bought the machine so the paperwork is in his name, however I was assured repeatedly throughout this process that this wouldn't matter at all.

After over a month of first being offered a pittance of what my claim was worth, I was finally offered the full amount that we paid for the machine. I then got a call from someone in Mumbai calling himself 'Nathan' stating that they cannot pay the money without proof of my relationship with the contract holder - even though I was told OVER AND OVER that this would not be a problem. I was forced to submit a VIOLENCE RESTRAINING ORDER to prove my relationship with my ex to be granted the refund. 'Nathan' asked if it was okay for my money to be paid into my current partners account as his is what I put on the paperwork, and I said that was fine.

He then called me eight hours later to say he needed MY bank details specifically! And when I tried to ask him WHY he said this wasn't a problem before, he just kept repeating and mispronouncing my name over and over again. I asked to speak to his supervisor and he REFUSED. In the end I just hung up and resubmitted the paperwork.

I tried to call AIG to check that everything was fine now . . . and they're closed!

He deliberately waited until the end of the day to do this so I wouldn't be able to get it resolved today.

His behavior was revolting and abusive, there is no justification for it and I am fully expecting him to pull another stunt. I'll be amazed if I managed to get a red cent out of these scam artists.

Monetary Loss: $500.

Location: Melbourne, Victoria

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