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I worked as a ramp service agent at Mitchell International Airport. The job consists of loading and unloading aircraft's of their luggage. Due to the work load this past winter, I suffered a torn chest muscle for which I went to the emergency room to have checked out. After being diagnosed, I asked my employer for workman's comp for physical therapy so I could be healed and get back to work.

My company put me in touch with Robert Stark who works with AIG in Kentucky and they had me go to an urgent care facility for evaluation in order to qualify for treatment under their insurance despite two doctors previously diagnosing my condition. The doctor, Cindy B. Catania at Concentra Urgent Care, said I had developed a random inflammation from sleeping on my chest wrong, therefore my claim was denied.

Robert Stark then had me billed for this evaluation that his company mandated, as well as ignoring a second opinion of a real doctor on this issue. I'm currently having to fight them in court over this.

This whole situation has been a nightmare and I'm still without treatment for the issue and also have had to resign from my job.

Reason of review: Poor customer service.

American International Group Cons: Treatment and the misinformation given by the company, Being lied to, Losing my job, Being billed for an evaluation they mandated.

Location: Milwaukee, Wisconsin

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